Welcome to shotwellsf.com. Here, you will be able to find the answers to most of your questions. Still can't find it? Email Customer Service or call the number located in our Contact Us section.

• Terms of Use
• How do I place an order?
• Payment Options
• How will I know that my order is confirmed?
• Can I cancel my order, add or remove items once it has been submitted?
• Size Guide
• Return/Exchange Policy
• Shipping & Handling

• Sales Tax
• International Orders
• Track Your Order
• Careers/Employment Information
• Email Registration
• Login/Password Information
• Contact Us
• Privacy Policy

• Terms of use
  • Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement"). We may from time to time change the terms that govern your use of our Site. Your use of our Site following any constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time. The contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. We have made every effort to display as accurately as possible the colors of our products that appear at the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
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• How do I place an order?
  • When you see an item you like, click on "Add to Cart" and continue shopping until you are ready to complete your order. Then, click on "Checkout" to order your items. After you have made changes and updated the quantities as desired, click on "Submit Order" to finish.
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• Payment Options
  • shotwellsf accepts:
    • Visa
    • MasterCard
    • American Express
    • Discover
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• How will I know that my order is confirmed?
  • After you click "Submit", an email confirmation including an order number will be sent to the email address entered on your order form.
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• Can I cancel my order, add or remove items once it has been submitted?
  • Please note that once your order is submitted, we begin processing your order, which entails a number of steps. During this time we cannot cancel an order, or add/remove items from your order. If you have made an error, please contact customer service as soon as possible. If you wish to add an item to an order please contact customer service.
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• Size Guide

  women
  tops/bottoms	xsmall	small		medium		large
  size	1/2	3/4	5/6	7/8	9/10	11/12
  bust	32.5-33	33.5-34	34.5-35	35.5-36	36.5-37	38-38.5
  waist	24.5-25	25.5-26	26.5-27	27.5-28	28.5-29	30-30.5
  hips	34.5-35	35.5-36	36.5-37	37.5-38	38.5-39	40-40.5

  men
  tops/bottoms	small		medium		large		xlarge
  size	34	36	38	40	42	44	46
  chest	33-34	35-36.5	37-38.5	39-40.5	41-42.5	43-44.5	45-46.5
  shirt size	14.5	15	15.5	16	16.5	17	17.5
  size	small		medium		large		xlarge
  waist	28	30	32	34	36	38	40
  hips	33-34.5	35-36.5	37-38.5	39-40.5	41-42.5	43-44.5	45-46.5

  shoes
  conversion chart
  US/Canada	5	6	7	8	9	10	11	12	13
  UK	2.5	3.5	4.5	5.5	6.5	7.5	8.5	9.5	10.5
  Europe	35	36	37	38	39	40	41	42	43
  Japan	21	22	23	24	25	26	27	28	29
  Inches	9	9.25	9.5	9.75	10	10.25	10.5	10.75	11
  Centimeters	22.8	23.5	24.1	24.8	25.4	26	26.7	27.3	27.9

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• Return/Exchange Policy
  1. Returns:
     • All returns must be made within 14 days of receipt.
     • Merchandise must be returned with all original tags attached, in any original packaging, unwashed, and unaltered.
     • If the merchandise passes our quality control check (read: the above conditions are met), and the item is in perfect re-sellable condition, you may return regular priced merchandise for a full refund, exchange, or store credit, minus the shipping charges. we will process your return as soon as possible but please allow up to 2-weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
     • Any items returned without original packaging, i.e. shoeboxes, etc. will be returned to you and you will NOT receive a refund.
     • Intimates, Tights, Socks, Bookstore, Cosmetics, and Final Sale items are non-returnable.
     • Shipping is non-refundable.
     • Refunds can only be issued to your original payment method.
     • If you are returning an item(s), fill out the return/exchange form (included with receipt) and make sure you check REFUND, STORE CREDIT, or EXCHANGE. Pack and securely seal the merchandise with the original packaging if possible. DO NOT FORGET to include the return/exchange form. Ship your return package to the address below.

       Shotwell
       320 Grant Avenue
       San Francisco, CA 94108

       View/print return form

     • IMPORTANT: Delivery Confirmation alone is not sufficient. We are not responsible for return packages that are let outside of our store by the shipper, as we will not be able to confirm that the package was signed and received by a customer service representative from our Returns/Exchanges Department. Insuring your package(s) to Shotwell is highly recommended. This is for your benefit, as we cannot accept responsibility for packages that are lost or missing.
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  2. Exchanges

     Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. For instructions on how to make an exchange or return, please refer to the section titled, return/exchange policy.

     • Footwear

       Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn. Footwear returns and exchanges must include the original designer shoebox, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.

     • Final Sale Items

       Sale items are FINAL SALE and cannot be returned or exchanged. If we receive a returned sale item or items, the package will be returned to you, a customer service representative will notify you via email, and you will not receive a refund.

• Shipping & Handling

  We aim to ship all orders placed before 5PM (Pacific Standard Time) by the following business day. Please note Saturdays, Sundays and Holidays are not classified as business days. Delivery address cannot be changed once a delivery has been shipped.

  USA Shipping Costs
  Order Total	Ground Shipping	Express Shipping
  $0-$149	Amount Varies based on zone	Amount Varies based on zone
  $150 +	FREE	Amount Varies based on zone

  • UPS Ground shipping is free for orders of $150 or more within the USA.
  • UPS Ground (5-7 business days)
  • UPS 2-Day Air (2-3 business days)
  • UPS Next Day Air (1-2 business days)
  
  
  

  International Shipping Costs
  Worldwide Saver Service	Amount Varies based on zone

  • At this time, shotwellsf.com offers one type of International shipping provided by UPS.
  • Worldwide Saver service (2-3 business days)
  • Comes with tracking and Insurance
  • If you would like 5-10 day shipping, please contact customer service at orders@shotwellsf.com.

  Track Your Order

  Visit www.ups.com and use the tracking number provided in your dispatch email for delivery details.

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• Sales Tax

  Sales Tax is only charged in California and may vary based within counties (9.5% in San Francisco; 8.25% everywhere else).

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• International Orders

  We will be welcoming International orders at a future date but at this time only ship Domestic. We would like to apologize for any disappointment this might cause and hope to better serve you in the near future.

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• Track Your Order

  Visit www.ups.com and use the tracking number provided in your dispatch email for delivery details. Please allow 24 hours from receipt of the email before tracking your order.

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• Careers/Employment Information

  If you are interested in employment with Shotwell, please contact us at jobs@shotwellsf.com.

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• Email Registration
  • Why do I have to register?
  • Registration by email makes your shopping experience easier and helps us to make the ordering process as quick and easy as possible.
  • Registration allows you to keep track of your orders and wishlist online.
  • By registering, benefits include:
    • Express checkout
    • After your initial registration, you can simply login to make purchases. Your shipping and billing information will be remembered, saving you time and effort.
    • Once you register with shotwellsf.com, you will have the option of receiving email updates from our company. In these updates will be sale information, specials and new vendor information.
    • Another benefit to registering with shotwellsf.com is coupons. We will send you online coupons that are redeemable online or in the store.
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• Login/Password Information

  What if I forget my password?

  • If you forget your password, simply request a Password Reminder.
• Contact Us
  • Email: orders@shotwellsf.com
  • Phone: 415.399.8822
  • Mail: 320 Grant Avenue, San Francisco, CA 94108
• Privacy Policy
  • Security Guarantee

  At shotwellsf.com, we are committed to keeping your private information safe. We respect your right to privacy. At shotwellsf.com we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose un-subscribe in our newsletter emails. At shotwellsf.com, we do not store your credit card information. You can shop at shotwellsf.com with confidence. We have partnered with Authorize.Net [link to http://www.authorize.net], a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

  • shotwellsf.com is registered with the Authorize.Net Verified Merchant Seal program.
  Online Payments
  • User conditions of use
    • All trademarks, service marks, trade names and photography are the property of shotwellsf.com. No use of these may be made without the prior written consent of shotwellsf.com except to identify the products or services of shotwellsf.com
    • shotwellsf will not rent or sell your name or personal information without your permission.
    • shotwellsf does utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information to improve the user-friendliness and functionality of our site.
    • shotwellsf reserves the right to update this privacy policy at anytime.
    • Updates to our privacy policy will be sent to the email address that you have provided us.
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